3-Year Fully Covered Warranty
Bluecobrand (“the Company”) provides this Warranty to guarantee the quality, reliability, and performance of our equipment. This Warranty applies only to the original purchaser and covers defects in materials and workmanship under normal use for three (3) years from the date of purchase.
1. Evaporative Coolers
1.1 Coverage
- Motor failures
- Pump failures
- Control panel defects
- Structural defects in housing, reservoirs, and internal framework
- Electrical component failures
1.2 Exclusions
- Filter pads (consumables)
- Damage caused by freezing, mineral buildup, or improper water filtration
- Damage due to misuse, improper electrical connections, or unauthorized modification
- Environmental corrosion due to chemical exposure
1.3 Remedies
- Repair the unit
- Replace the defective part
- Provide a replacement unit of equal or greater value
2. HVLS Fans
2.1 Coverage
- Motor defects
- Gearbox failures (if applicable)
- Blade hub assembly defects
- Structural or welding defects
- Control system malfunctions
2.2 Exclusions
- Blades damaged from external impact
- Improper mounting/installation not performed by a certified technician
- Damage caused by environmental contaminants or corrosive atmospheres
- Electrical surges or improper voltage supply
2.3 Remedies
- Replacement parts
- Authorized technician repair
- Replacement fan assembly when necessary
3. Electric Pallet Jacks
3.1 Coverage
- Drive motor and pump motor
- Electrical controllers and wiring harnesses
- Hydraulic system (excluding seals beyond normal wear)
- Chassis integrity and weld defects
- Onboard charger and battery management system
3.2 Exclusions
- Wheels, rollers, brake pads, or forks damaged from misuse or impact
- Battery degradation due to improper charging habits
- Damage from overloading beyond the rated capacity
- Corrosion from hazardous chemicals
3.3 Remedies
- Replacement of defective components
- Full repair of the equipment
- Replacement of the pallet jack if repair is not feasible
4. Electric Walkie Straddle-Leg Stackers
4.1 Coverage
- Lift motor and drive motor
- Electrical control units
- Mast assembly and welds
- Hydraulic cylinders and pump system
- Safety and braking systems
4.2 Exclusions
- Fork wear, wheels, tires, and chains (normal-use consumables)
- Misuse such as side-loading, off-center loading, or exceeding weight capacity
- Environmental corrosion or chemical damage
- Battery wear due to improper charging cycles
4.3 Remedies
- Repair or replace defective components
- Provide factory-service technician support
- Replace the unit if major structural or electrical defects are present
5. Fully Electric Pallet Jack
5.1 Coverage
- Traction motor and lift motor
- Electrical drive system and control modules
- Mast assembly, carriage, and welds
- Hydraulic lift system
- Safety sensors, switches, and onboard electronics
5.2 Exclusions
- Wear items such as wheels, brushes, and pads
- Damage due to improper operation or exceeding rated lift height/capacity
- Battery deterioration caused by improper care or charging
- Damage from improper storage or exposure to corrosive environments
5.3 Remedies
- Authorized repair
- Replacement parts
- Complete unit replacement when necessary
6. General Warranty Terms
6.1 Transferability
This Warranty is non-transferable and applies only to the original purchaser.
6.2 Proper Use Requirement
- Equipment used within manufacturer specifications
- Proper maintenance as outlined in the product manual
- Use of authorized parts and accessories
6.3 Warranty Claim Procedure
- Contact Bluecobrand Support at support@bluecobrand.com
- Provide proof of purchase
- Provide serial number, photos, and description of the issue
- Allow inspection by an authorized representative
6.4 Limitations
This Warranty does not cover indirect or consequential damages, including but not limited to:
- Loss of productivity
- Rental costs
- Labor downtime
6.5 Legal Rights
This Warranty provides specific legal rights. Additional rights may vary by state or region.
Implied Warranties Disclaimer
To the extent permissible under applicable law, BLUECO disclaims all implied warranties, including without limitation the warranties of merchantability and fitness for a particular purpose for the duration of this express limited warranty.
Claims Process
BLUECO WILL NOT REPLACE ANY COVERED COMPONENT under this Limited Warranty without first seeing photos or video of the damaged covered component.
- Contact Technical Support by email at Support@bluecobrand.com or by phone at 1-866-865-1902. The Technical Support team will work with you to identify potential simple fixes.
- If a Covered Component must be replaced, Support will provide instructions for returning the defective Covered Component and receiving the replacement.
- After you receive the replacement Covered Component, Support can assist in determining how to replace or install the new component.
- You will be responsible for shipping costs associated with returning a Covered Component, unless BLUECO agrees in writing to pay for such shipping costs. Replacement Covered Components under this Limited Warranty shall only be shipped to the address of the original purchaser.
Credit Card Chargebacks
If any store purchase becomes subject to a credit card chargeback in any amount, and you are still in possession of the product, then this Limited Warranty shall be invalidated until the credit card chargeback has been resolved.