Limited Warranty Terms

BLUECO LLC

All BLUECO Evaporative Cooling Systems & HVLS Fans, and their individual Covered Components (as defined herein), are protected against all manufacturing defects in material or workmanship for one (1) year after receipt of the unit by the customer in accordance with the following terms:

  • Only the original owner of a Portable Evaporative Cooling System/HVLS fan purchased from BLUECO online store and physically picked up at our warehouse storefront is covered by this Limited Warranty. The Warranty Period begins upon your receipt of the unit and shall end immediately upon the earlier end of the Warranty Period, or any sale or transfer of the machine to another person, and under no circumstances shall the Limited Warranty apply to any subsequent owner or other transferee of the Portable Evaporative Cooling System/HVLS Fan.
  • The Limited Warranty is expressly limited to the replacement of a defective motor, water pump, fan blade, LCD display, and hardware etc (each a “Covered Component”).
  • The Covered Components are warranted to be free of defects in materials and/or workmanship during the Warranty Period.

This Limited Warranty Does Not Cover

  • Normal wear and tear of any Covered Component.
  • Consumables or normal wear and tear parts (including without limitation water pumps, motor, pads, wheels, cooling system housing, external/internal hoses and louvers.
  • Any damage or defects to Covered Components resulting from failure to follow instructions in the Portable Evaporative Cooling System/HVLS Fan owner’s manual, acts of God, accident, misuse, neglect, abuse, wrong commercial use, alterations, modification, improper assembly, installation of parts or accessories not originally intended or compatible with the Cooler?Fan as sold, operator error, or improper follow-up maintenance.
  • For the avoidance of doubt, BLUECO will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts.
  • The power supply (the motor, LCD Display) is not warranted from damage resulting from power surges, improper maintenance or other such misuse.

DETERMINING WHETHER DAMAGE OR DEFECT TO A PORTABLE EVAPORATIVE COOLER/HVLS FAN OR COVERED COMPONENT IS PROTECTED BY THIS LIMITED WARRANTY SHALL BE IN THE SOLE DISCRETION OF BLUECO.

Credit Card Chargebacks

If any store purchase becomes subject to a credit card chargeback in any amount, and you are still in possession of the product, then this Limited Warranty shall be invalidated until the credit card chargeback has been resolved.

Claims Process

BLUECO WILL NOT REPLACE ANY COVERED COMPONENT UNDER THIS LIMITED WARRANTY WITHOUT FIRST SEEING PHOTOS OR VIDEO OF THE DAMAGED COVERED COMPONENT.

In order to exercise your right to receive a replacement for a Covered Component under this Limited Warranty, you must:

  • Contact the BLUECO Technical Support team by email at Support@bluecobrand.com or by phone at 1-559-392-8194. The Technical Support team will initially work with you on the problem with your machine to identify potential simple fixes.
  • If the Technical Support team determines that a Covered Component must be replaced, they will provide you with a set of instructions for returning the defective Covered Component and receiving the replacement.
  • After you receive the replacement Covered Component, the Technical Support team will also assist in determining how to replace or install the new Covered Component into your Portable Evaporative Cooling System or HVLS Fan.
  • You will be responsible for shipping costs associated with returning a Covered Component, unless BLUECO agrees in writing to pay for such shipping costs. Replacement Covered Components under this Limited Warranty shall only be shipped to the address of the original purchaser.

THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND BLUECO'S ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. BLUECO'S LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE COOLER, NOR SHALL BLUECO UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.

TO THE EXTENT PERMISSIBLE UNDER APPLICABLE LAW, BLUECO DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE FOR THE DURATION OF THIS EXPRESS LIMITED WARRANTY.

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